Shipping & Returns
Our policies for a seamless shopping experience
Shipping Information
Shipping Costs
Shipping prices vary based on your country and location. During checkout, you will see the exact shipping cost for your destination before completing your purchase.
We work with trusted shipping partners to ensure your handcrafted pieces arrive safely and securely.
Processing Time
Orders are typically processed within 1-3 business days. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
Delivery Time
- Domestic (United States): 3-7 business days
- International: 7-21 business days, depending on location and customs processing
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your package's journey.
Returns & Exchanges
Our Return Policy
We want you to be completely satisfied with your purchase. We accept returns under the following conditions:
Unused Condition
The product must be unused and in the same condition that you received it.
Unaltered Packaging
All original packaging, tags, and dust bags must be intact and unaltered.
30-Day Window
Return requests must be initiated within 30 days of purchase date.
How to Initiate a Return
- Contact our customer service team at [email protected]
- Provide your order number and reason for return
- Receive return authorization and shipping instructions
- Securely package the item with all original materials
- Ship the item back to us using the provided instructions
Refund Processing
Once we receive and inspect your return, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please initiate a return and place a new order for the desired product.
International Orders
International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our pricing and must be paid by the recipient upon delivery.
Please check with your local customs office for more information about potential charges before placing your order.
Questions About Shipping or Returns?
Our customer service team is here to help. Contact us for assistance with your order.