Privacy Policy
Last Updated: January 2025
Introduction
At Anima Fiorentina, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store.
Information We Collect
Personal Information
When you create an account, place an order, or subscribe to our newsletter, we may collect:
- Name and contact information (email address, phone number, shipping address)
- Billing information and payment details (processed securely through Stripe)
- Order history and purchase preferences
- Account credentials (username and encrypted password)
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior:
- IP address and browser type
- Pages visited and time spent on our website
- Referring website addresses
- Device information and operating system
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders
- To communicate with you about your orders, including shipping updates and delivery confirmations
- To provide customer support and respond to your inquiries
- To send you marketing communications (only if you have opted in)
- To improve our website, products, and services
- To detect and prevent fraud or unauthorized transactions
- To comply with legal obligations and protect our rights
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device that help us remember your preferences and improve site functionality. You can control cookie settings through your browser, but disabling cookies may limit certain features of our website.
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party companies that help us operate our business (payment processors, shipping carriers, email service providers)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Payment Security
All payment transactions are processed through Stripe, a secure payment gateway that is PCI-DSS compliant. We do not store your complete credit card information on our servers. Your payment information is encrypted and transmitted securely to our payment processor.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information is retained for tax and accounting purposes for a minimum of 7 years.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-out: Unsubscribe from marketing communications at any time
- Data Portability: Request a copy of your data in a portable format
To exercise these rights, please contact us at [email protected].
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]