Privacy Policy | Anima Fiorentina

Introduction

At Anima Fiorentina, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our store.

Information We Collect

Personal Information

When you create an account, place an order, or subscribe to our newsletter, we may collect:

Name and contact information (email address, phone number, shipping address)
Billing information and payment details (processed securely through Stripe)
Order history and purchase preferences
Account email address, email sign-in links and session information

Automatically Collected Information

Our hosting and security services process technical information needed to deliver and protect the website, such as IP addresses and browser details. If you allow optional Google Analytics, it also measures browsing and shopping activity, including:

IP address and browser type
Pages visited and time spent on our website
Referring website addresses
Device information and operating system

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders
To communicate with you about your orders, including shipping updates and delivery confirmations
To provide customer support and respond to your inquiries
To send you marketing communications (only if you have opted in)
To improve our website, products, and services
To detect and prevent fraud or unauthorized transactions
To comply with legal obligations and protect our rights

Cookies and Tracking Technologies

We use browser storage for essential shopping features such as your cart and sign-in session. Optional Google Analytics is loaded only if you choose Allow analytics. You can decline without affecting shopping and change your choice using Privacy choices in the footer. Analytics can include visited pages, device/browser information, product identifiers, purchase value and a transaction reference. Our commerce-event code does not send your name, email address, shipping address or payment credentials. Declining analytics does not stop the essential processing needed for shopping, payment, shipping or security. Browser settings also let you clear stored data.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

Service Providers: Cloudflare hosts the website and application data; Stripe processes payments; Stallion Express and the selected carrier receive delivery information; Resend delivers emails. Google Analytics receives optional usage and shopping-event data when you consent. These providers receive information needed for their services.
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, acquisition, or sale of assets

Payment Security

All payment transactions are processed through Stripe, a secure payment gateway that is PCI-DSS compliant. We do not store your complete credit card information on our servers. Your payment information is encrypted and transmitted securely to our payment processor.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order and payment records may need to be retained for applicable tax, accounting, fraud-prevention and dispute-resolution requirements; deletion requests are assessed against those requirements.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Opt-out: Unsubscribe from marketing communications at any time
Consent: Withdraw optional analytics consent using Privacy choices or change marketing preferences in your account. This does not undo processing that has already occurred.

Signed-in customers can download their store account, order and marketing records from My Account. For other records or to exercise these rights, please contact us at [email protected].

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. Our service providers may process information outside Canada, where it may be subject to local laws and lawful access by authorities. Contact us for questions about our providers and handling of your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

The business owner is responsible for privacy requests through the support address below. For privacy questions, complaints, or requests to access, correct or delete your information, contact us at the address below and identify your request as a privacy request. We may need to verify your identity before disclosing or changing personal information:

Email: [email protected]