Frequently Asked Questions

We accept all major credit cards including Visa, Mastercard, and American Express. Our transactions are processed through Stripe to ensure the highest standard of security.

Security is our priority. We utilize industry standard encryption and partner with Stripe for all payment handling. Your full financial details are never stored on our servers.

Orders may generally be modified or cancelled within one hour of placement. Please contact our support team at [email protected] for immediate assistance.

Shipments within North America typically arrive within 3 to 7 business days. Please allow 1 to 3 business days for our team to prepare your order for dispatch.

Yes. We provide complimentary local delivery for our clients in Hamilton and Burlington Ontario. This option will be available at checkout based on your location.

Every piece in our collection is handcrafted by artisans in Tuscany Italy. These traditional methods result in subtle variations in the leather grain which serve as a mark of authenticity and character.

We utilize premium Italian leather that has been vegetable tanned. This organic process allows the material to develop a unique patina and grow more beautiful with every year of use.

We recommend the application of a high quality leather conditioner every few months. Avoid prolonged exposure to moisture or direct sunlight to preserve the natural finish. Further details are available in our Care Guide.