Frequently Asked Questions

We accept all major credit cards including Visa, Mastercard, and American Express. Our transactions are processed through Stripe to ensure the highest standard of security.

Security is our priority. We utilize industry standard encryption and partner with Stripe for all payment handling. Your full financial details are never stored on our servers.

Orders may generally be modified or cancelled within one hour of placement. Please contact our support team at [email protected] for immediate assistance.

We ship within Canada only. Estimated transit times are shown with the Stallion Express services at checkout. Please allow 1 to 3 business days for order processing before dispatch. Transit estimates are not guaranteed.

We currently ship within Canada through Stallion Express. We do not offer a separate free local-delivery option. Available services and prices in CAD are shown at checkout.

Every piece in our collection is handcrafted by artisans in Tuscany Italy. These traditional methods result in subtle variations in the leather grain which serve as a mark of authenticity and character.

We utilize premium Italian leather that has been vegetable tanned. This organic process allows the material to develop a unique patina and grow more beautiful with every year of use.

We recommend the application of a high quality leather conditioner every few months. Avoid prolonged exposure to moisture or direct sunlight to preserve the natural finish. Further details are available in our Care Guide.